Responsible Gaming

Facebook iconFacebook icon Twitter iconTwitter icon Instagram iconInstagram icon Weibo iconWeibo icon

Together with the Ontario Lottery and Gaming Corporation (OLG), Fallsview Casino Resort works with professional and volunteer agencies, including the Responsible Gambling Council and the Centre for Addiction and Mental Health. Gambling, in its many forms, has been available in Ontario for decades. And while the majority of people view gaming as simply another form of entertainment, there has always been a small percentage of people who have difficulty exercising self-control.

As part of OLG support of a self-excluded customer's commitment to stop gambling, self-excluded individuals are not permitted to win prizes.

Responsible Gaming

One of the most important measures in dealing with problem gambling is increasing public awareness and informing people about how to get help. Accordingly, Fallsview Casino Resort has implemented a program of responsible gaming awareness, which focuses on customer, community and employee awareness.

Responsible Gambling Statement of Commitment

Niagara Casinos is committed to reducing the incidence of problem gambling and to curbing harm to those who may have developed a problem. Our commitment to Responsible Gambling is integral to our business and a condition of our success.

Customer Awareness

Fallsview Casino Resort provides on-site display material including brochures and posters, which include the provincial Problem Gambling Helpline telephone number. This number is also posted on all slot machines on property. The Helpline number - 1 (888) 230-3505 - provides 24-hour confidential information and referral, seven days a week in many languages.

Further, Fallsview Casino Resort offers customers the opportunity to voluntarily self-exclude themselves from all OLG gaming venues for an indefinite period.

Community Awareness

Fallsview Casino Resort is committed to increasing awareness about problem gambling in the surrounding community. Each year, Fallsview purchases periodical, newspaper and radio advertisements all highlighting the issue of problem gambling and the agencies to which those affected can turn for help.

Staff Awareness

Fallsview Casino Resort provides ongoing training for Associates, which focuses on recognizing the signs and symptoms of problem gambling and the referral of problem gamblers to agencies that can help.

Restrictions on Underage Gaming

To help ensure a high level of integrity, OLG gaming activities are tightly regulated and include strict provisions preventing access by minors to games of chance. Restrictions on underage access are strictly enforced. Ontario has harsh penalties for selling gambling products to minors with fines ranging from $50,000 to $250,000.

Lottery ticket sales are restricted to those 18 years and older, while the minimum age to play a game of chance in a casino or a slot facility is 19.

Government of Ontario Commitment

The provincial government has allocated 2% of the annual gross revenue from charity casinos and slot facilities at racetracks - with a guaranteed minimum of $10 million annually - to the Ministry of Health and Long-Term Care for problem gambling research, treatment prevention and awareness. This is more than any jurisdiction in North America.

PlaySmart Centre

The Responsible Gaming Council operates a PlaySmart Centre on site at Fallsview Casino Resort.

The PlaySmart Centre staff act as a bridge to counsel people who suspect they have a gambling problem and as a source of information for all members of the public as well as casino staff. The PlaySmart Centre is open every day from 11am to 2am. During the remaining hours each day, an on-duty PlaySmart Centre staff member is available by telephone in case of emergencies. The number is posted in the PlaySmart Centre.

Download the Responsible Gaming Brochure

When is gambling a problem?

Problem gambling is gambling that is done excessively and negatively affects other areas of a person’s life, such as their physical or mental health, school or work performance, finances, and/or interpersonal relationships.

People with gambling problems may bet with money they can't afford to lose, max out their credit cards, borrow money in order to gamble, and do other things that compromise their personal values. Despite these negative consequences, they may deny that they have a problem, continue to chase losses, neglect family, friends, work, and even their own self-care. Problem gambling can affect anyone, regardless of age, gender, race or social status.

Tips for safer gambling

  • Set limits – both time and money.
  • Don't think of gambling as a way to make money.
  • Always gamble with money that you can afford to lose.
  • Never chase losses.
  • Don't gamble when you are depressed or upset.

Visit for more information.

Information you should know about the self-exclusion program

When you self-exclude you select one of three terms: six months, one year or indefinite.

Reinstatement from self-exclusion will not be considered prior to the expiry of your term. If an indefinite term is chosen, reinstatement will not be considered for a minimum of six months.

When you self-exclude at Niagara Casinos, you are prohibited from entering every gaming and slot facility in Ontario.

Self-excluded individuals will not receive phone calls, e-mails or promotional material from Niagara Casinos.

Self-excluded individuals who have been reinstated are not eligible to access casino credit for a period of two years after reinstatement.

In accordance with regulatory requirements, and as part of our support of a self-excluded person’s commitment to stop gambling, self-excluded persons are not permitted to win prizes at Casino Niagara and Niagara Fallsview Casino Resort.

If you breach your self-exclusion, the term of your exclusion will be extended.

You are not permitted to enter gaming and slot facilities when the term of your self-exclusion expires unless and until you complete a reinstatement process. In order to reinstate, you must submit your request in writing and, if approved, wait a prescribed period of time. Reinstatements at Niagara Casinos are handled by the Security Department.

Off-site self-exclusion registration is available by appointment at Community Addiction Services of Niagara (CASON). See contact information below.

Facial recognition is in use at Niagara Casinos to assist self-excluded individuals by identifying them if they enter the casino.



This toll free, anonymous and confidential helpline provides listening, support, referral and information: 1-866-531-2600

6380 Fallsview Boulevard, Main Floor
Niagara Falls, ON L2G 7X5
Phone: 905-371-0774
Toll Free: 1-866-312-6807

60 James Street, Suite 401
St. Catharines, ON
Phone: 905-684-1183