Responsible Gaming

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Together with the Ontario Lottery and Gaming Corporation (OLG), Fallsview Casino Resort works with professional and volunteer agencies, including the Responsible Gambling Council and the Centre for Addiction and Mental Health. Gambling, in its many forms, has been available in Ontario for decades. And while the majority of people view gaming as simply another form of entertainment, there has always been a small percentage of people who have difficulty exercising self-control.

As part of OLG support of a self-excluded customer's commitment to stop gambling, self-excluded individuals are not permitted to win prizes.

Responsible Gaming

One of the most important measures in dealing with problem gambling is increasing public awareness and informing people about how to get help. Accordingly, Fallsview Casino Resort has implemented a program of responsible gaming awareness, which focuses on customer, community and employee awareness.

Responsible Gambling Statement of Commitment

Niagara Casinos is committed to reducing the incidence of problem gambling and to curbing harm to those who may have developed a problem. Our commitment to Responsible Gambling is integral to our business and a condition of our success.

Customer Awareness

Fallsview Casino Resort provides on-site display material including brochures and posters, which include the provincial Problem Gambling Helpline telephone number. This number is also posted on all slot machines on property. The Helpline number - 1 (888) 230-3505 - provides 24-hour confidential information and referral, seven days a week in many languages.

Further, Fallsview Casino Resort offers customers the opportunity to voluntarily self-exclude themselves from all OLG gaming venues for an indefinite period.

Community Awareness

Fallsview Casino Resort is committed to increasing awareness about problem gambling in the surrounding community. Each year, Fallsview purchases periodical, newspaper and radio advertisements all highlighting the issue of problem gambling and the agencies to which those affected can turn for help.

Staff Awareness

Fallsview Casino Resort provides ongoing training for Associates, which focuses on recognizing the signs and symptoms of problem gambling and the referral of problem gamblers to agencies that can help.

Restrictions on Underage Gaming

To help ensure a high level of integrity, OLG gaming activities are tightly regulated and include strict provisions preventing access by minors to games of chance. Restrictions on underage access are strictly enforced. Ontario has harsh penalties for selling gambling products to minors with fines ranging from $50,000 to $250,000.

Lottery ticket sales are restricted to those 18 years and older, while the minimum age to play a game of chance in a casino or a slot facility is 19.

Government of Ontario Commitment

The provincial government has allocated 2% of the annual gross revenue from charity casinos and slot facilities at racetracks - with a guaranteed minimum of $10 million annually - to the Ministry of Health and Long-Term Care for problem gambling research, treatment prevention and awareness. This is more than any jurisdiction in North America.

PlaySmart Centre

The Responsible Gaming Council operates a PlaySmart Centre on site at Fallsview Casino Resort.

The PlaySmart Centre staff act as a bridge to counsel people who suspect they have a gambling problem and as a source of information for all members of the public as well as casino staff. The PlaySmart Centre is open every day from 11am to 2am. During the remaining hours each day, an on-duty PlaySmart Centre staff member is available by telephone in case of emergencies. The number is posted in the PlaySmart Centre.

Download the Responsible Gaming Brochure