Niagara Casinos COVID-19 Update

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Fallsview Casino Resort and Casino Niagara are temporarily closed.

A reopening date for Fallsview Casino Resort and Casino Niagara has not been confirmed and will only occur when permitted by the province.

We are working collaboratively with the Canadian Gaming Association, Ontario Lottery and Gaming (OLG), the Alcohol and Gaming Commission of Ontario (AGCO) and taking into account guidance from public health authorities to ensure appropriate health and safety protocols will be in place for the protection of all staff and customers, as part of the casino reopening plans.

Fallsview Casino Resort has paused all entertainment. As this remains a fluid situation, please continue to visit our website and the specific artist page for updates on rescheduled performances and ticket information.

Customers can continue to monitor our website and social media channels for any questions they may have.


FAQs

Are Fallsview Casino Resort and Casino Niagara closed?

Yes, Fallsview Casino Resort and Casino Niagara temporarily closed all casino and resort operations on March 16, 2020. Please note that this closure includes the entire Fallsview Casino Resort property including the parking garage, hotel, restaurants, galleria, and gaming floor.

The Niagara Region is allowed to enter stage two as of June 19, 2020. Fallsview Casino Resort and Casino Niagara are not included in this reopening stage. A reopening date has not been confirmed and will only occur when permitted by the province.

While our doors may not yet be opened, there are many incredible Niagara experiences that are Safe to Play! Be sure to visit SafeToPlay.ca for the latest information about Niagara Falls.

When are the Casinos reopening?

A reopening date has not been confirmed and will only occur when permitted by the province.

We are working collaboratively with the Canadian Gaming Association, Ontario Lottery and Gaming (OLG), the Alcohol and Gaming Commission of Ontario (AGCO) and taking into account guidance from public health authorities to ensure appropriate health and safety protocols will be in place for the protection of all staff and customers, as part of the casino reopening plans.

If you have any questions we encourage you to visit our website or follow our social media channels for the latest updates.

Is the Parking Garage closed?

Yes, due to our temporary closure the entire Fallsview Casino Resort property is closed including our parking garage.

Is anything open during Stage Two?

Yes, the following exterior businesses at Fallsview Casino Resort are available: Shoeless Joe's, Starbucks, Subway, Steel & Ink, Fallsview Market, and WifiCellular.

What will happen to my offers?

We are currently reviewing all offers and will provide more information as soon as possible. Please make sure you visit your MyPAC account for all updates.

Please continue to visit our website and the specific artist page for updates on rescheduled performances, cancelled performances and ticket information.

What is happening with my PAC card status?

Gold and Platinum card status was set to expire June 30, 2020. We recognize that these are unprecedented times and we have extended current Gold and Platinum cards and the earning period until September 30, 2020. You will retain all of your current rewards points and will be able to accumulate towards your current balance once we are able to reopen. Please visit your MyPAC account for current balance

Can I call the Call Centre?

Our Call Centre is currently closed. Please watch our website and social media channels for any updates.

What is happening with my hotel reservation?

Currently, we have cancelled all hotel rooms until the end of June. Please continue to watch our website for any updates.


Entertainment FAQs

All Entertainment at Fallsview Casino is currently paused. As this remains a fluid situation, please continue to visit our website and the specific artist page for updates on performances and ticket information.

I have tickets to a cancelled show, what now?

All complimentary tickets for the performance have been cancelled.

For purchased tickets, please visit your original point of purchase for a full refund. If purchased through Ticketmaster online, refunds will be processed automatically. For purchases made at the Fallsview Box Office, refunds will be available as soon as we reopen for business.

I have tickets to a postponed show, what now?

All complimentary tickets for the original performance date have been cancelled. Offers will be reissued at a later date.

All tickets that were purchased for the original date will be honoured. We encourage you to hold on to these tickets. Those not able to attend the new show dates are eligible for a refund at the original point of purchase. If purchased online through Ticketmaster you will be able to self-serve the refund through your My TM Account. For purchases made at the Fallsview Box Office, refunds will be available as soon as we reopen for business.

I have tickets, but the show has not been postponed or cancelled. What is happening?

We continue to review the situation daily. For shows that have not currently been cancelled or postponed please continue to watch our website and social channels for any updates.

Show Listings:

March

Date Entertainer Venue Status
18 Rodney Atkins Avalon Rescheduled: Jan 16, 2021
19 Styx Avalon Rescheduled: Oct 22, 2020
23 & 24 Tony Orlando Avalon Rescheduled: Oct 26 & 27, 2020
25 & 26 Sebastian Maniscalco Avalon Cancelled
27 Chris Young Avalon Cancelled
28 Kathleen Madigan Avalon Rescheduled: Nov 12, 2020
31 Alice Cooper Avalon Cancelled

April

Date Entertainer Venue Status
2 Brad Paisley Entertainment Centre Rescheduled: Dec 4, 2020
3 Larry the Cable Guy Entertainment Centre Rescheduled: Aug 20, 2020
9 Jason Derulo Entertainment Centre Rescheduled: Sep 10, 2020
11 A Thousand Horses Avalon Rescheduled: Aug 28, 2020
14 - 22 Jersey Nights Avalon Cancelled
24 Chelsea Handler Entertainment Centre Rescheduled: Oct 9, 2020
25 Uncle Kracker Avalon Rescheduled: Sep 30, 2020
26 Zucchero Entertainment Centre Rescheduled: Feb 28, 2021
30 Joe Nichols Avalon Rescheduled: Dec 12, 2020

May

Date Entertainer Venue Status
1 Alison Krauss Entertainment Centre Cancelled
2 George Thorogood Avalon Postponed
6 - 13 Magique Avalon Cancelled
7 Of Monsters & Men Entertainment Centre Cancelled
15 ZZ Top & Cheap Trick Entertainment Centre Rescheduled: May 7, 2021
17 Diamond Rio Avalon Rescheduled: Apr 17, 2021
19 - 21 5th Dimension Avalon Rescheduled: Jan 19-21, 2021
23 OK Go Avalon Rescheduled: Feb 20, 2021
27 Josh Turner Avalon Rescheduled: Mar 6, 2021
30 Sara Evans Avalon Rescheduled: Mar 27, 2021
31 Joey Yung Entertainment Centre Rescheduled: Dec 13, 2020

June

Date Entertainer Venue Status
3 Randy Houser Avalon Rescheduled: Apr 14, 2021
4 Kesha Entertainment Centre Cancelled
5 REO Speedwagon Entertainment Centre Rescheduled: Dec 9, 2020
9 - 18 Legends in Concert Avalon Cancelled
10 & 11 Dierks Bentley Entertainment Centre Postponed
20 Paul Anka Avalon Rescheduled: Feb 27, 2021
27 Eli Young Band Avalon Rescheduled: Jan 13, 2021

July

Date Entertainer Venue Status
4 Tower of Power Avalon Rescheduled: Apr 7, 2021

Have more questions?

Please email us at using the form on the Contact Us page.